Frequently Asked Questions
Answering your common questions about our fireplaces, stoves, and installation process.
Fireplace & Stove FAQs
A new fireplace does more than just heat a room; it anchors your home, creating a centrepiece where comfort and style meet. However, with so many options, from traditional wood burners to sleek modern gas fires, we know that finding the ‘perfect match’ for your space can be a daunting task. While the information below provides a helpful starting point, we believe the best way to choose your new fire is to experience it. We invite you to visit our showroom to see our range in person, where our experts can help you find the ideal fit for your property.
Which type of appliance is right for you?
Wood Burning & Multifuel
The traditional choice for high heat and atmosphere.
- Authentic flame & crackle
- Renewable fuel source
- Requires a chimney or twin-wall flue
Gas Fires
Instant heat and high efficiency with zero mess.
- Remote control operation
- Adjustable flame levels
- High efficiency (up to 90%)
Electric Fires
2kW fan heaters perfect for modern media walls.
- No chimney required
- Flame-only settings
- Simple operation
Your Common Questions
Visit & Location
Do you have a showroom?
We have a showroom based in Reading at 22 Wokingham Road, Cemetery Junction, Reading, Berkshire, RG6 1JQ.
Is parking available?
There is onsite parking available for our customers located directly behind the showroom.
What areas do you cover?
Warm Interiors cover Wokingham, Newbury, Bracknell, Didcot, Maidenhead, Windsor, Henley-on-Thames, and other locales across Berkshire.
Installation & Practicalities
Do you offer free surveys?
We provide free site surveys to ensure your chosen appliance is perfectly suited to your home. We typically arrange these visits once you have made an initial enquiry and we have discussed your requirements and available options together.
What is a suitable replacement for my existing fireplace/appliance?
Choosing the right appliance for your home can often feel overwhelming. We would encourage you to visit our showroom and, if applicable, bring along a photo of your existing fireplace or appliance. This will enable us to best discuss your options.
Why use a HETAS registered installer?
As HETAS registered installers Warm Interiors have the knowledge and experience to install your stove safely and to a very high standard. A HETAS installer will be able to self-certify the installation and provide you with a HETAS certificate.
Standards & Regulations
What is HETAS?
HETAS is the official body recognised by Government to approve solid fuel heating appliances, fuels and services including the registration of competent installers and servicing businesses. Registered installers are trained and approved to UKAS standards and can self-certify that their work complies with the relevant building regulations.
What is Gas Safe?
Gas Safe replaced CORGI in Great Britain from 1st April 2009. To undertake the fitting or servicing of a gas appliance in England, Scotland and Wales, an engineer must be suitably qualified and registered with Gas Safe. From 1st April 2010, all engineers carrying out work on gas appliances in Northern Ireland, whether for installation or servicing, must be on the Gas Safe Register.
What is Ecodesign Ready?
The Ecodesign Ready Stove label is a Stove Industry Alliance (SIA) initiative which is verified and supported by HETAS. HETAS and the SIA have worked in partnership to raise awareness of the message to stakeholders, including Government Departments and consumers, that the manufacturer members of the SIA are committed to meeting the stringent efficiency and emission limits required for Ecodesign from 1st January 2022.
The mark is awarded to wood burning appliances that are verified by HETAS as meeting the five fundamental requirements of the Regulation (EU) 2015/1185 24/5/2015 with regard to Ecodesign for requirements for solid fuel local space heaters. This highlights the commitment to improving appliance design so that stoves are cleaner, more efficient and contribute to improving our environment through lower emissions produced.
Are your stoves Ecodesign Ready?
All appliances we sell are eligible to display the SIA Ecodesign Ready Stove label, as verified by HETAS unless otherwise stated.